We are actively searching for an experienced Front Office professional to become an integral part of our Manly Pacific family!
As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.
You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.
Responsibilities:
- Assist and oversee the day-to-day operations of the Front Office Team.
- Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager.
- Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay.
- Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards.
- Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy.
- Be a safety champion and lead by the example by following Accor’s health and safety procedures.
- Process and assist with check-in and check-out of guests when needed.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.