Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.
We are seeking to get a housekeeping supervisor who will lead and supervise the daily operations of the housekeeping team, ensuring that cleanliness, hygiene, and service standards are upheld in guest rooms, public areas, and back-of-house areas. The role involves close coordination with other departments, a strong presence on the floor, and active participation in guest satisfaction initiatives.
Operational Supervision
Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards
Coordinate room assignments and workflow distribution for Room Attendants and Housemen
Conduct routine inspections of guest rooms, corridors, offices, and public spaces to ensure flawless presentation
Ensure timely room readiness for arrivals, VIP guests, and special requests
Guest Experience & Service Excellence
Respond promptly and professionally to guest requests, concerns, and feedback
Ensure personalized service delivery in line with Fairmont luxury service culture
Support the delivery of special amenities, turndown service, and VIP preparations
Maintain guest privacy, confidentiality, and safety at all times
Team Leadership & Training
Provide guidance, coaching, and daily support to housekeeping colleagues
Train new team members on cleaning standards, guest interaction, and service procedures
Monitor performance and recommend development opportunities
Promote a positive, respectful, and inclusive working environment
Quality Control & Standards
Enforce consistent compliance with Fairmont brand standards, SOPs, and hygiene protocols
Ensure proper use, handling, and storage of cleaning chemicals and equipment
Report maintenance issues, room defects, and safety hazards promptly through the appropriate channels
Maintain high standards of grooming, professionalism, and discipline within the team
Inventory & Resource Management
Monitor and control usage of linen, guest supplies, cleaning products, and equipment
Support stock-taking and ensure housekeeping stores are well organized
Minimize wastage through proper controls and sustainable practices
Health, Safety & Compliance
Ensure compliance with occupational health and safety regulations
Uphold hygiene, sanitation, and environmental sustainability practices
Participate in departmental audits and quality assurance inspections