The AV Technician is responsible for setting up, operating, maintaining, and troubleshooting audio-visual equipment used for meetings, conferences, banquets, and special events within the hotel. The role ensures high-quality technical support and exceptional guest service for all internal and external clients.
- Assist the manager in establishing service standards and procedures for Banquet and assures that they are achieved and followed by proper training, supervision and control.
- Set ups audio, video and lighting to meet guest requirements.
- Troubleshoots technical issues, pinpoint faults, and offer remedies during events.
- Works closely with the conference and banqueting team.
- Complies with hotel security, fire regulations and all health and safety legislation.
- Excellent knowledge of front of house equipment and property management systems.
- Ensures compliance of brand standards.
- Undertakes all duties and responsibilities in accordance with the relevant work rules and standards.
- Responds to guest requests promptly in a professional and courteous manner.
- Completes all work orders with due diligence.