Team Member

**Responsibilities:**

• Welcome guests with genuine warmth and look after them brilliantly from the moment they arrive until they leave
• Stay one step ahead by anticipating what guests need and making it happen
• Turn guest concerns into opportunities—handle complaints and remarks with flair, responding within our speedy 15-minute Ibis promise
• Master all the arrival and departure essentials, following our procedures like a pro
• Be the voice of the hotel—handle phone calls and reservations with enthusiasm
• Get creative in the kitchen! Prepare delicious snacks and breakfast outside restaurant hours whilst keeping invoicing and banking spot-on
• Champion our 'Environment charter'—save energy, recycle, and sort waste like an eco-warrior
• Keep the workplace looking sharp and inviting for everyone
• Be our safety guardian—protect both people and property throughout the hotel