Joining Mercure London Bankside as our Night Auditor is a chance to be part of one of Accor's flagship hotel, located in the heart of London - a short distance from London Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.
As part of our team you can have:
As our next Night Auditor, you…
Will be the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Your responsabilities will include:
Deliver exceptional, friendly and professional customer service to all guests and callers.
Manage guest check-in and check-out processes, including registration, account postings, cashier balancing and express check-outs.
Handle guest enquiries, complaints, wake-up calls, mail, messages and special requests promptly and efficiently.
Complete daily audit tasks, reports and ensure accurate credit handling.
Liaise with Housekeeping and other departments regarding room status, lost property and guest needs.
Ensure security procedures, safety standards and hotel policies are followed at all times.
Participate in team briefings, training and ongoing development programs.
Ensure effective shift handovers and report any issues to the Management.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing…
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at https://www.heartists-europe.com/ or on Instagram @heartists.ena
Ready to discover more? Get in touch with us. We would love to hear from you.