At the Rimrock, Events and In-Room Dining are not support functions, they are stages for expression. From grand galas to in-suite breakfasts at sunrise, every experience is an opportunity to deliver restaurant-quality execution, thoughtful choreography, and refined hospitality at scale.
As Director of Events & In-Room Dining, you are both strategist and conductor. You set the vision, build the systems, and lead the teams that bring complex, high-impact experiences to life. You thrive in a fast-moving, multi-layered environment where precision, urgency, and innovation are essential.
You are driven by results, energized by pace, and confident making decisions in real time. You see the big picture without losing control of execution. You lead with authority, build momentum, and hold your teams to a standard where excellence is not optional, it鈥檚 expected.
Your leadership ensures that banquets feel like signature restaurants, that In-Room Dining feels curated rather than transactional, and that every detail aligns with the broader strategy of the hotel.
Key Responsibilities
Strategic & Operational Leadership
- Provide strategic direction and operational oversight across Events, Banquets, In-Room Dining, and Guest Floor Pantries.
- Lead multiple, simultaneous programs with clarity and pace, ensuring seamless execution in dynamic environments.
- Maintain a visible leadership presence during high-profile and large-scale events.
- Establish scalable systems, staffing models, and service frameworks that support growth and efficiency.
- Make timely, confident decisions in response to changing conditions while maintaining composure and control.
- Drive innovation and elevate service standards to ensure restaurant-quality experiences at scale.
Events & Experience Execution
- Oversee the end-to-end execution of social events, corporate programs, weddings, and VIP experiences.
- Elevate banquet execution with focus on timing, plating integrity, temperature control, and service choreography.
- Partner closely with Culinary to translate creative concepts into scalable event experiences.
- Ensure seamless collaboration with Event Sales & Catering to move from contract to flawless delivery.
- Identify opportunities to elevate guest experiences through thoughtful design, flow, and service rituals.
In-Room Dining & Guest Floor Pantries
- Reimagine In-Room Dining as a curated, restaurant-aligned experience.
- Drive menu innovation, tray and cart presentation standards, and delivery timing excellence.
- Implement SOPs that support speed, consistency, and luxury-level presentation.
- Oversee the concept, curation, and operational integrity of Guest Floor Pantries.
- Balance cost control and operational efficiency with elevated brand presentation.
Team Leadership & Culture
- Recruit, develop, and lead high-performing teams across multiple service environments.
- Foster a culture of accountability, initiative, and results orientation.
- Delegate effectively while maintaining follow-up and accountability for performance.
- Provide clear direction in fast-paced settings, motivating teams with enthusiasm and confidence.
- Develop succession pathways and coach emerging leaders.
Financial Performance & Accountability
- Develop and manage departmental budgets, forecasts, and labor strategies.
- Analyze performance metrics and implement practical, timely solutions to drive profitability.
- Maintain compliance with health, safety, and licensing regulations.
- Balance innovation and risk-taking with sound business judgment.