Job Description

To consistently offer professional, warm and friendly service to all internal and external guests.
To have a full knowledge about the SPA, ongoing promotions and services offered.
Thorough working knowledge of all computer and manual procedures in the SPA as laid down in the standard of Performance Manual.
To deal with all guests situations in a welcoming, courteous, efficient and caring manner.
To ensure a smooth check in and the requirements concerning guests are met.
Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
To promote SPA’s facilities, restaurants and bars wherever possible.
Comply with company’s grievance and disciplinary procedures at all times.
To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
To have a thorough understanding of all security regulations applicable to the SPA.

About AccorHotel

AccorHotel