General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location:Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
- Oversee daily operations across all departments
- Ensure the property is maintained to the highest standards in line with our 4-star positioning
- Implement and monitor service protocols that consistently exceed guest expectations
- Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
- Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
- Lead budgeting, forecasting, and cost control to maximise profitability
- Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
- Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
- Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders
People Leadership
- Recruit, train, and inspire a high-performing team with a culture of accountability
- Conduct weekly HOD meetings to align departmental KPI’s
Skills & Experience
- Proven success as a General Manager or senior leader in a 4 property
- Strong financial acumen with expertise in budgeting, forecasting, and P&L management
- Exceptional leadership, communication, and interpersonal skills
- Ability to balance strategic vision with hands-on operational oversight