Reporting to the Front Office Manager, the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office, Food & Beverage, Housekeeping, Maintenance, and Security, ensuring smooth communication between departments and consistent adherence to brand and legal standards.
Manage and supervise front-of-house operations including guest arrivals, departures, and lobby services.
Oversee and coordinate the day-to-day functions of Front Office, Housekeeping, and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences.
Respond promptly to guest enquiries and complaints, ensuring service recovery and satisfaction.
Monitor room allocations, reservations accuracy, and revenue optimisation in coordination with the Reservations and Revenue teams.
Support the Night Audit process and maintain accurate financial reporting.
Ensure hotel policies, procedures, and service standards are upheld in accordance with brand and legislative requirements.