Manage, train, and motivate all personnel reporting to this position.
Administration and implementation of staff training in all aspects of the security鈥檚 operations i.e. business telephone usage, guest relations, security services, retail sales etc.
Serve as a link between the hotel and the security industry.
Performance management discussions as required.
Conduct developmental discussions/performance reviews with individuals who directly report to Security Director.
Ensure that weekly/monthly departmental communication meetings are effective.
Responsible for supervising all aspects of Colleagues, i.e. recognition, progressive corrective action, etc.
Responsible for the efficient training of all Colleagues in all aspects of job tasks.
Responsible for all security department鈥檚 emergency training.
Ensure Colleagues adhere to all security standards as stated in the employee handbook.
Responsible in the recognition, training, appraisals and progressive correction of all recreation team members. This includes interviews when applicable
Follow and ensure that all Colleagues follow all safety procedures and practices, lead by example.
Ensure that the security department maintains a positive relationship internally and with all departments in the hotel.
Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams
Available for Colleague and Manager inquiries.
Facility walk-through to have a visual presence within the department for all security staff.
Ensure individual is well versed in all aspects of the security's operations, i.e. business telephone usage, guest relations, retail sales, security services.
Ensure the security is receiving the highest ratings from the TrustYou VOG scores as well as LQA / Forbes guest satisfaction and is a priority at all times
Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.