You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
How does your working day look like âŚ
- At the reception, youâll make sure that guests arenât just contented, but enthusiastic: youâll join the Front Office becoming part of a team
- Youâll always keep your cool â even when all the guests turn up to check in at the same time
- Youâll get everything ready for the shift
- You will help the Front Office in the management of groups
- You will follow a complete checklist and try to learn all the tasks
What is in it for you:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Anticipate guestâs requests to make their stay comfortable from the very first moment
- Learn your way around town and always have tips for partying up your sleeve
- Learn how to face possible complaints to improve problem-solving skills
Use the tools:PMS, Accor Resaweb, Blink, principal OTA online portal.