Be a key contact for groups and events, handling your own bookings from start to finish: from initial proposals & negotiations, to contracting & invoicing, to planning great events & group stays, to site visits and follow-ups.
Have a great understanding of our operation – and ensure that Hotel teams have tip-top handovers with all the details & communication they need to deliver incredible guest experiences.
Work individually and as part of a team to maximize conversion, employing strategies to hit targets and identifying challenges & opportunities to drive revenues.
Show your keen eye for detail when using our booking systems: think tracking & following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
Develop great product knowledge and use this to win business while supporting the rest of the team in keeping up to date on all things Hoxton.
Prioritize developing client relationships & work to truly understand guest needs, while always following up & creating opportunities to develop repeat business.
Be an ambassador for the Hoxton Brand and keep the guest experience at the heart of everything you do.
Actively contributes to a positive team culture as part of a fast-paced department.
Build strong relationships & communication with other teams, championing positive collaboration across multiple areas of the Business.
Always keep your thinking cap on, get creative when problem solving & don’t be afraid to challenge the norm – we want your fresh ideas!