We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.
- Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
- Assist in optimizing hotel occupancy and room rates to maximize revenue
- Handle guest complaints professionally and effectively, ensuring prompt resolution
- Support the Guest Service Manager in operating a highly proficient and productive guest services department
- Conduct and assist in training programs for the Guest Service team
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the guest service department
- Monitor and improve systems and procedures to enhance operational efficiency
- Assist in managing reservations and coordinating with housekeeping for room readiness
- Contribute to sales efforts by promoting hotel services and special offers
- Ensure compliance with health and safety regulations
- Participate in departmental meetings and continuous improvement initiatives