Reports to: Front Office Manager/Rooms Manager
General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
Specific Responsibilities:
- Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
- Assists other employees and departments to contribute to the best overall performance of the department and hotel.
- Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
- Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
- Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
- Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
- Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
- Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
- Performs other duties as assigned, requested or deemed necessary by management.