The Guest Safety Ambassador is responsible for ensuring the safety and wellbeing of our Colleagues, guests and visitors as an integral part of our operations. As a Guest Safety Ambassador, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
- Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
- Ensure that any violations to law or hotel policy are investigated and reported
- Respond to all emergency situations and provide First Aid and CPR as required
- Correct and report any fire hazards or health and safety hazards
- Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
- Conduct regular floor patrols, cash counts and crowd control
- Conduct departmental key control audits and maintain key control records
- Maintain computer records of all actions in a Daily Activity Report
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned