Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive rate of $33.25 per hour
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Grow your career within aForbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.
What you will be doing:
- Perform treatments adhering to all Willow Stream standards and protocols as required.
- Consistently model professional engaging, luxury 5 star service to treatment providers.
- Assist in recruitment, development and training of all providers.
- Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.
- Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
- Lead the trainer team with effective and efficient training plans for treatment providers.
- Assist in the development and implementation of treatment protocols.
- Ensure service excellence through treatment evaluations and follow-up.
- Assist with effective scheduling of colleagues to maximize therapist utilization.
- Assist with effective management of facilities to maximize treatment room occupancy.
- Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness). Conduct daily treatment room audits.
- Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
- Conduct development and performance management discussions as required in a timely manner.
- Review daily productivity and approve payroll.
- Ensure inventory management of professional supplies/equipment which includes: monthly count, ordering, receiving, par levels and dispensing controls.
- Endure adherence of hotel, spa and facility policies.
- Ensure adherence of standard operating procedures for all providers.
- Offer support and supervision for all spa departments as required.
- Create a visual presence within department for all spa staff via regular facility walk-throughs.
- Role model and ensure adherence to all safety procedures and practices for spa colleagues.
- Carry out any other duties and responsibilities as assigned.