Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation
Hotel function space, entertainment options, menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotelās telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with Post-Conference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports, maintain proper records and filing system in accordance to hotelās sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clientsā complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Up-sell and promote hotelās facilities and services at every available opportunity in order to maximize sales revenue
Other Responsibilities
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Be aware of the hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the assigned by the Management