Job Title: Front Desk Agent
Department: Front of House
Salary: £35,208 (including service charge)
Inspired & Supported by: Reception Manager
Your purpose will be: First impressions are everything! As a Receptionist with The Savoy you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
Your key responsibilities & contribution will be:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring service standards are met
- Assist guests regarding hotel facilities in an informative and helpful way
- Administrative duties and assistance with the preparation of the Night Audit
- Respond to each Guest who approaches Reception
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Paying keen attention to guest preferences and update profiles accordingly
- Working different shifts including night shifts