1. Training Strategy & Planning
- Develop and execute the annual training plan in alignment with hotel objectives and brand standards.
- Conduct Training Needs Analysis (TNA) in collaboration with Heads of Departments (HODs).
- Prepare and manage the L&D budget effectively.
- Ensure compliance with corporate training requirements and brand learning initiatives.
2. Service Excellence & Brand Standards
- Drive luxury service culture in accordance with Raffles brand standards.
- Conduct service excellence training, grooming sessions, and brand immersion programs.
- Support departments in preparing for quality audits and maintaining high guest satisfaction scores.
- Reinforce LQA standards through structured training programs and coaching.
3. Leadership & Talent Development
- Design and facilitate leadership development programs for supervisors, managers, and high potentials.
- Coordinate succession planning initiatives with department heads.
- Provide coaching and mentoring support to leaders.
- Support performance management processes through competency development.
4. Orientation & Onboarding
- Lead and conduct employee orientation programs.
- Ensure smooth onboarding experience for new hires.
- Monitor probation progress and support integration into the hotel culture.
5. Compliance & Mandatory Training
- Ensure all mandatory training (fire safety, hygiene, code of conduct, etc.) is conducted and documented.
- Maintain accurate training records and reporting systems.
- Ensure compliance with local labor regulations and corporate policies.
6. Learning Culture & Engagement
- Promote a learning culture across all departments.
- Encourage cross-training and multi-skilling initiatives.
- Organize workshops, knowledge-sharing sessions, and learning campaigns.
- Support employee engagement initiatives related to development and growth.
7. Evaluation & Reporting
- Monitor training effectiveness through feedback, assessments, and KPIs.
- Provide monthly training reports to HR Director and General Manager.
- Track training hours, participation rates, and ROI indicators.