As a Duty Manager, you will:
- Act as the go-to leader onsite, ensuring smooth daily operations
- Be present in public areas, leading by example and resolving guest issues promptly
- Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
- Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
- Lead and motivate the team to deliver exceptional service
- Monitor guest feedback and handle escalations with professionalism
- Ensure safety, cleanliness, and service standards are maintained
- Be part of the Duty Management rota, including early, late and weekend shifts