The Host is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for organizing the floor, the floor plan, distribution of sections, menus etc. Host/Hostess communicates with kitchen team at all times as well as the MOD.
Additionally, the Host maintains menus, host stand and reservation system/phone. Proper etiquette is a must at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Be familiar with the operation of the Open Table
- Ensure menus are clean.
- Ensure that there are updated menus for each shift.
- Perform opening and closing procedures and side-work duties.
- Ensure that the host stands is kept stocked, tidy and clean.
- Service guests to the standard steps of service.
- Escort guests to their tables and pull chairs for them.
- Bring the guest鈥檚 drinks using a tray when escorting them to the restaurant from the bar.
- Be familiar with fire extinguishers, locations and know how to use them.
- Ensure overall guest satisfaction.
- Other duties as assigned.