Do you love the idea that guests leave absolutely raving about their stay because your team worked their magic behind the scenes? Do you get a quiet thrill from a perfectly made bed, a spotless corridor, and a room so crisp it practically sparkles? Are you the calm, collected type who stays cool as a cucumber even when the departures list is long and the clock is ticking?
If so, this could be your perfect next step.
As a Housekeeping Supervisor at Novotel & Ibis Rotorua, you’re not just leading a team — you’re leading the charge in delivering the first and last impression our guests take with them. You’ll be the operational heartbeat of the department, making sure our Heartists have what they need, rooms are guest-ready, and standards are consistently shining.
Every fresh room, every seamless turnaround, every delighted guest — you had a hand in making it happen.
What you will be doing:
Supervising and supporting a diverse team of Room Attendants and Housepersons across two bustling hotels
Conducting room checks to ensure quality, consistency, and those signature “wow” moments
Coordinating daily operations, allocating rooms, and managing team workflow
Training, coaching, mentoring, and uplifting your Heartists so they thrive and grow
Responding to guest requests and ensuring their experience is exceptional
Collaborating closely with Front Office and Maintenance to keep operations running smoothly
Helping maintain housekeeping supplies, linen levels, and equipment
Jumping in hands-on when needed — because great leaders lead from the front
If you’re someone who loves high standards, smooth operations, genuine teamwork, and creating an environment your team can be proud of, then we’d love to hear from you.