Job Description

Answer incoming calls promptly and courteously.
Direct calls to the appropriate guest rooms, hotel departments, or external parties.
Place outgoing calls as requested by guests or staff.
Take and relay messages accurately.
Provide information about hotel services, facilities, and local attractions.
Handle guest requests for wake-up calls.
Assist guests with placing long-distance or international calls.
Respond to guest inquiries and resolve any telephone-related issues.
Operate the hotel's telephone switchboard or PBX system.
Monitor and maintain the telephone system.
Handle emergency calls and follow established procedures.
Maintain accurate records of calls, messages, and wake-up call requests.
Log any telephone system malfunctions or issues.
Maintain a professional and courteous demeanor at all times.
Provide excellent customer service to all callers.
Handle guest complaints or concerns in a calm and efficient manner.

About AccorHotel

AccorHotel