Welcome and assist guests upon arrival and throughout their stay, ensuring a warm and personalized
experience.
Support guest arrival, in-villa check-in, and departure processes in a professional manner.
Handle guest inquiries, special requests, and concerns promptly and efficiently.
Coordinate closely with Housekeeping and F&B Service, and other departments to deliver seamless
service.
Maintain accurate guest profiles and preferences to enhance guest satisfaction and loyalty.
Promote resort facilities, services, and experiences to guests in a culturally appropriate manner