Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive salary, $125,000.00 per annum
- Be part of a collaborative Executive Committee, shaping the overall hotel strategy
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- The opportunity to make a meaningful impact on both guest experiences and colleague journeys
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Leadership opportunity within a globally recognized luxury hospitality brand
- Opportunity to shape and innovate elevated guest experiences
- Work alongside passionate, service-driven professionals
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
Reporting to the Executive Manager of Operations, responsibilities and essential job functions include but are not limited to the following:
- Champions the Pacific Rim standards and the corresponding service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction; effectively responds to and handles guest problems and complaints.
- Ensures that a customer recognition program is in effect throughout Rooms operations areas. Fosters and Champions the implementation of ALL within Rooms Division.
- Oversees VIP Services and ensures personalized guest experiences throughout, with a particular focus on high-profile guests and loyalty program members.
- Develops and executes long-term strategies to enhance guest satisfaction and optimize operational efficiency.
- Leads recruitment, succession planning, and retention strategies to build a high-performing, engaged Rooms Division team.
- Develops strong community and public relations by participating in local events or sponsoring activities that showcase the property.
- Seek feedback and follow-up on guest comments in order to achieve the targeted RPS score and managing the Trust you, Voice of the guest program.
- Ensures Rooms Leadership team hires, develops and retains a diverse workforce. Creates and sustains a work environment that embraces a winning culture, ensures fair and equitable treatment.
- Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities.
- Focuses on building the property’s top line revenue by developing and executing against a sales strategy in all revenue producing areas. Works with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan.
- Develops and manages the Rooms Operations annual operating budget including capital expenditures to achieve or exceed budget expectations. Ensures successful performance by increasing profitability and providing a return on investment for the owner and Fairmont Hotels.
- Monitors departmental expenses, implements cost-control measures, and maximizes productivity to improve cost-to-revenue ratios.
- Drives revenue growth through room upsells, tailored packages, and maximizing occupancy across all segments.
- Works with community and local officials to ensure operational issues that involve external parties can be resolved in a mutually beneficial manner.
- Communicates and executes departmental and hotel emergency procedures and ensures operations staff can do the same.
- Other duties as assigned