Consistently offer professional, friendly and engaging service
Keep uniform in good condition – clean, presentable – and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests.
Store luggage for the guests in the luggage room.
Ensure precise counting of group luggage upon arrival and departure.
To ensure the timely and efficient transfer of luggage to and from the guest’s room
Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
Maintain tidiness of the front of the house and luggage storage room.
Is responsible for receiving, distributing, sending and holding mail and messages.
Provide room orientation when escorting checked in guests
Answer telephone and relay telephone calls and messages
Assist guests regarding hotel facilities in an informative and helpful way