The In-Room Dining Attendant is responsible for delivering exceptional food and beverage services directly to guest rooms. This role ensures orders are prepared accurately, delivered promptly, and presented in accordance with hotel standards. The attendant provides warm, efficient, and professional service while maintaining cleanliness, safety, and guest satisfaction at all times.
- Deliver warm, professional, luxury-standard service aligned with Sofitel values at all times.
- Provide prompt, courteous in-room dining service, including order delivery, presentation, billing, and timely tray/trolley clearance.
- Maintain excellent product knowledge, uphold hygiene and safety standards, and ensure all work areas remain clean, stocked, and operational.
- Collaborate effectively with supervisors, kitchen, and service teams; report issues or maintenance needs promptly.
- Complete required checklists, training, and compliance with all grooming, conduct, brand, and operational procedures.
- Perform additional duties within your capability as directed by management.