Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.
This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Café Experience Manager.
What you will be doing:
Reporting to the Assistant Director Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
- Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
- Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
- Supervise and support employees while ensuring service standards are maintained
- Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
- Exhibits an entrepreneurial attitude towards the restaurantâs operation
- Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
- Responsible for scheduling and daily payroll reporting
- Ensure constant focus on the venue's goal
- Assist to ensure the venue is managing within set budget guidelines
- Ensure cleanliness and safety of the venue
- Act as a liaison between venue staff and other departments
- Ensure department holds regular communication meetings
- Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
- Adhere to the hotelâs vehicle handling and safety policies while driving hotel and guest vehicles
- Follow all safety and sanitation policies
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Other duties as assigned