Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.
This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Outlet Manager.
At Fairmont Jasper Park Lodge, exceptional service and flavors are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.
What you will be doing:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow outlet policies, procedures and service standards
- Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Handle guest concerns and react quickly and professionally
- Balance operational, administrative and Colleague needs
- Attend regularly scheduled departmental and divisional meetings
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
- Participate in the creation and ensure the achievement of Voice of the Guest initiatives and targets
- Participate in the setting and ensure the achievement of Colleague Engagement Survey objectives
- Supervise and support of employees while ensuring service standards are maintained
- Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
- Help with recruit, train, manage, mentor, lead and develop your supervisors and colleagues
- Effective performance management through focus on colleague development, training, problem resolution, up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism
- Have full knowledge of all Outlet menus
- Assist in managing the departmental budget
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Follow all safety and sanitation policies when handling food and beverage
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Foster an inclusive environment where every individual feels valued and respected
- Other duties as assigned