Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
Develop lead sources through prospecting, referrals, trace files, and cold calls
Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
Conduct site inspections with prospective and existing clients
Develop and implement new sales strategies, tactics and action plans for account base
Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
Electrical, internet, telecom, audio-visual and exhibit requirements
Obtain guarantees of food and beverage events from Banquets and kitchen
Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
Maintain and update current account information records
Ensure rooming list is received 30 days prior to arrival with updated billing instructions
Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department
Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
Maintain visibility throughout events and be the on-site client liaison
Follow up post-event to address any issues whilst soliciting return business
Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
Prepare weekly, monthly, quarterly and annual reports as required.