As Assistant Manager, youâll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office Manager your days will be dynamicâthink managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You'll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.
What Youâll Be Doing:
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Be proactive and resourceful when attending to guest requests.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests
- Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management
- Ensuring policies, procedures, rates and general hotel information are communicated to the team
- Take every opportunity to be a âsalespersonâ by active selling of special promotions and facilities available within the hotel
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
- Provide guidance, support training and leadership to all employees.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Work together with trust so that colleagues and management meet the goals of the department and the Hotel
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements