To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services, coordinating staff, and maintaining impeccable lobby and entrance standards.
Key Roles & Responsibilities
- Ensure that all guests’ baggage is received, handled, stored, and delivered promptly and properly upon arrival and departure, including baggage storage.
- Be thoroughly aware of daily arrivals and departures, especially VIPs and groups.
- Assist the Doorman in supervising traffic control in the driveway during peak hours.
- Prepare weekly schedules for bell staff in accordance with hotel occupancy.
- Conduct daily briefings and ensure that all uniformed services staff are properly instructed, well-groomed, and neatly dressed at all times.
- Be responsible for bell staff training, including identifying training needs.
- Ensure that all staff are fully informed and knowledgeable about hotel facilities and services.
- Ensure that surrounding areas at lobby level and the main entrance are clean and well maintained.
- Ensure that all equipment is in proper working condition and accurately recorded.
- Be fully conversant with emergency evacuation and fire procedures, and ensure all uniformed staff are aware of and understand these procedures.
- Ensure the baggage room is clean and organized at all times.
- Use the Duty Log to document important matters and brief the Afom daily.
- Arrange transportation with the Airport Concierge and coordinate luggage handling accordingly.