Reporting to Credit Manager, responsibilities and essential job functions include but are not limited to the following:
- Accurately process and post all charges and payments to City Ledger accounts daily.
- Issuing a PM account on daily basis based on payment received as well as the signed BEO / contract.
- Processing of individual invoices (scanning & filing) with the appropriate supporting back up.
- Authorize the identified direct billing rooms for currently in house and due out guests.
- Inspect all in-house accounts to ensure it adheres to the hotel鈥檚 credit policy; assist with the collection efforts of these accounts where necessary.
- Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
- Posting guest, credit card, and miscellaneous payments accurately.
- Closing and creating Add Ons for ZZ PM's (Regional Office, His Highness etc.) prior to month end.
- Application of payment thru Opera System.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Provide a courteous, professional service and exercise responsible behavior at all times to reflect the high standards of the Company.
- Prepare account billings promptly and accurately with required supporting documentation.
- Post cheques / payments to the city ledger on a daily basis. Follow up on any payments that are over or short of the invoiced amount.
- Maintain a healthy communication with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
- Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs, by verifying the information and, after obtaining the Credit Manager or the accounting manager鈥檚 designates approval, making the appropriate corrections as required.