As a Spa Therapist, you are a true ambassador of the Victoria experience :
With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.
Reporting to the Spa Manager, key responsibilities and essential functions include, but are not limited to:
- Consistently offer professional, welcoming, and engaging service
- Perform spa treatments according to established standards, with special attention to technical precision and guest communication for specific physical or cosmetic concerns
- Adapt music, voice tone, lighting, privacy, and safety to each guest's needs
- Advise clients on the spa鈥檚 treatment programs
- Prepare treatment rooms according to standards and ensure necessary stock is in place
- Recommend follow-up treatments and products after each appointment and guide guests in their choices
- Promote and sell spa products
- Maintain impeccable hygiene and cleanliness in all treatment areas
- Participate in daily briefings and follow up on guest requests
- Complete daily treatment reports and log special guest requests in the communication book
- Be fully knowledgeable about all treatments and products offered at the spa
- Complete daily checklists for treatment zones
- Attend departmental meetings and actively contribute
- Promote the spa鈥檚 services and image
- Assist other spa departments when therapy activity is low
- Apply and uphold both technical and emotional LQA standards
- Commit to service quality, discretion, and complete honesty
- Maintain a professional attitude, smile, and remain calm at all times
- Comply with ergonomic, health & safety, hygiene, and sanitation regulations
- Respect departmental and company policies, procedures, and service standards
- Perform any other duties as assigned