To report to duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain a positive working relationship at all times with all the Colleagues of the other outlets.
To consistently offer professional, friendly and warm service
To demonstrate a complete understanding of policies, procedures and set service standards as outlined in Novotel Sharm El Sheikh handbook and Outlet Colleague Resource Guide
To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
Knowledge of all menus and offerings are necessary in order to understand the server鈥檚 tasks on micros
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
To understand how to operate all the equipment used in the outlet
To fully understand and follow the hotel鈥檚 recycling program and procedures
To actively participate in all health and safety procedures for outlet and the entire hotel
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.