Room Attendant
Key Responsibilities
Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:
- Clean all assigned guestrooms to standard in a timely manner including: dusting, making beds, dirty linen removal, retrieval of clean linens, vacuuming, bathroom and kitchen cleaning
- Maintain proper storage and usage of cleaning supplies and equipment
- Take initiative to add a personalized experience for the guest
- Take ownership of guests' privacy and belongings, while ensuring exceptional service
- Clean the rooms according to identified standards.
- Organize the floor trolleys and procure missing material.
- Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
- Collect the empty plates/glasses/utensils in the rooms.
- Clean and maintain the office floors and amenities offices in a clean and orderly manner in line with the desired standards.
- Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
- Vacuum the floor corridors
- Regularly vacuum and mop the guest stairs.
- Ensure chemicals are used and stored correctly;
- Manage guest requests in line with company brand standards
- Keep your work area clean during the shift and at the end of the shift;
- When any equipment is out of order or poses a Health and Safety hazard, immediately report it to your immediate supervisor;
- Participate in training courses organized by the company;
- Comply with Health and Safety guidelines;
- Provide friendly and sincere service to all hotel employees and guests;
- Carry out tasks related to daily activities in the assignment sheet given by the direct supervisor and report directly to the supervisor at the end of the work shift;
- Use and maintain the equipment properly;
- Comply with the requirements for appearance (grooming rules) standards of the policy;
- Participate in daily handover procedures, intra-departmental meetings;
- Properly comply with LQA standards and participate in trainings conducted on this standard within the department;
- Participate training on chemicals and their proper use;
- Maintain an excellent relationship with all departments.