Would you like to be part of the opening team of our Mama Shelter in Como?
[You must be fluent in Italian as well as English. Please send an English version of your CV.]
THE MISSION?
Our customers and the reception team are in good hands with you 🤗.
Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥
As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗
You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️
Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
The customer experience must be perfect ✨ and you guarantee it 🤜.