Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:
- Conduct daily briefings with staff. Manage and supervise all tasks of his/her team
- Ensure cleanliness of lobby areas, restaurants, meeting rooms, ballrooms, back of the house, parking area, and corridors
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Attend to reports on damage or malfunction in hotel areas
- Maintain equipment in proper state of cleanliness
- Maintain a section area report
- Conduct regular public area checklists
- Assist Executive Housekeeper in assessing team members’ attendance and performance
- Establish and maintain effective employee working relationships
- To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
- To supervise that all designated publics areas are prepared as per standards and according to guest requests and needs.
- To supervise that all designated public areas and back areas are cleaned and maintained as per established standards, set-ups and schedules.
- To make daily inspections of designated sections and to report any deviation from standard set-ups and maintenance.
- To follow up appropriate stock level for cleaning chemicals, guest amenities and supplies, cleaning tools and supplies to guarantee smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
- To check daily condition and availability of all tools, trolleys and equipment. Ensure they are in good working order and clean at all time, otherwise report all deficiencies on the spot.
- To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests and preferences.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To have a complete knowledge of chemical products and their proper and economical use.
- Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficiency.
- Prepares relevant annual performance reports for the Public Area Attendants.
- Handles guest requests or complaints quickly and effectively and informs the Executive Housekeeper about the complaints.