Responsible for overseeing the daily operations of the outlet to ensure exceptional guest experience, efficient service flow, and compliance with hotel standards. The role supports the Restaurant Manager in achieving operational excellence, cost control, and sales targets.
Outlet Operation
Ensure all necessary arrangements and preparations are completed for daily operations, special events, and VIP services.
Coordinate operational activities with Housekeeping, Engineering, and other relevant departments to ensure smooth service delivery.
Monitor and manage service flow within the outlet to maintain efficiency and service standards.
Welcome guests, assist with seating arrangements, present menus, and promote daily specials and upselling opportunities.
Handle guest complaints, requests, and inquiries promptly and professionally, implementing corrective actions where necessary.
Maintain accurate records of sales performance, guest feedback, complaints, and operational concerns in designated logbooks; review and discuss with the Restaurant Manager.
Control requisition of supplies and ensure par stock levels are maintained for uninterrupted operations.
Assign and supervise side duties, ensuring completion according to schedule.
Conduct regular inspections of operating equipment to ensure adequacy and proper condition; report breakages, shortages, or missing items.
Inspect outlet facilities, furniture, and fixtures for maintenance needs and coordinate repairs with Engineering.
Support cost control initiatives and contribute to achieving departmental revenue and profitability targets.
Team Management
Train team members in accordance with hotel standards and established procedures.
Conduct orientation programs for new employees and provide ongoing coaching and development for all staff.
Ensure staff grooming and appearance comply with hotel policies and brand standards.
Maintain accurate attendance records.
Foster positive employee relations and promote professionalism, ethical conduct, and a service-oriented attitude toward guests, colleagues, and management.
Other Responsibilities
Demonstrate flexibility to assist in other areas of the hotel during emergencies or operational demands as required by Management.
Perform any other duties as assigned by the Restaurant Manager or Hotel Management from time to time.