GENERAL MISSION
- Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.
RESPONSIBILITIES AND MEANS
- Develop and implement security policies, protocols and procedures
- Train and monitor security supervisor, officers and guards
- Attend meetings with other managers to determine operational needs
- Plan and coordinate security operations for specific events
- Coordinate staff when responding to emergencies and alarms
- Review reports on incidents and breaches
- Investigate and resolve issues
- Create reports for management on security status
- Analyse data to form proposals for improvements (e.g implementation of new technology)
ADMINISTRATIVE RESPONSIBILITIES
- Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
- Performs special duties as required by the General Manager.
TECHNICAL RESPONSIBILITIES
- Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.
- To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.
- To be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.
COMMERCIAL RESPONSIBILITIES
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
HUMAN RESOURCE RESPONSIBILITIES
- Have a good relationship with all colleagues.
- Be understanding, supportive, encouraging and helpful to all.
RELATIONS
- Reports directly to the Director of People and Culture.
- Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
REPLACEMENT AND TEMPORARY MISSION
To perform other related duties and special projects as required by the Resident Manager, both within and outside the hotel.