The Restaurant Manager is responsible for overseeing service operations during assigned shifts, ensuring a seamless and elevated guest experience throughout the restaurant. This role supervises front-of-house staff, supports team training and development, and acts as the first point of contact for guest recovery. The Floor Manager is expected to lead by example, uphold La Boca service standards, and ensure that the energy and flow of the floor align with the restaurant’s cultural and service ethos.
This full-time position has an annual compensation of $90,000.
DUTIES AND RESPONSIBILITIES
Lead and manage floor service during assigned shifts, ensuring all guest touchpoints meet or exceed expectations
Monitor table status, service timing, and pacing in coordination with kitchen and bar teams
Ensure all team members are adhering to uniform and grooming standards
Conduct pre-shift meetings to communicate daily updates, specials, and priorities
Greet guests and engage throughout service to ensure satisfaction and anticipate needs
Manage all guest complaints and concerns, resolving issues with discretion and warmth
Monitor reservation flow and coordinate with hosts on seating efficiency
Supervise servers, assistant servers, and hosts during service
Provide in-the-moment coaching and support to maintain service quality and morale
Identify training needs and partner with leadership for development plans
Uphold a team culture of accountability, support, and collaboration
Assist with opening and closing procedures
Ensure accurate side work, cleaning checklists, and daily logs are completed
Monitor supply levels and communicate inventory needs to management