Reports To: Banquet Manager
General Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.
Specific Responsibilities:
- Meets client needs and exceeds client expectations to execute each event successfully.
- Creates a positive and motivated atmosphere for teammates.
- Provide leadership support to banquets and catering teams.
- Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
- Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
- Knows and understands procedures, terminology, and techniques used in the B&C department.
- Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
- Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
- Oversees set-up/tear-down details and processes.
- Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
- Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
- Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
- Performs any task related to the execution and running of events, including filling in for event servers as necessary.
- Completes a walk-thru after every event.
- Completes end-of-event paperwork, including, but not excluded, accounting, inventory, payroll report, etc.
- Summarize the event in the Banquet Captain Log with a concise written report of event details.
- Knows and speaks knowledgeable about products, features, and services offered by hotels and restaurants.
- Provides excellent customer service to all hotel and restaurant guests, not just those attending the event.
- Reports to work on time and ready to work scheduled shifts.