To be of service. Sell, deliver and account for products in the dining room in a manner consistent with the SMI standards. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
- Exceed guests expectations, and make them feel special
- “Can do” attitude
- Sale (suggestive selling)
- Follow Fairmont standards for service
- Personal and financial accountability
- Proper and friendly service when in contact with all guests
- Control costs and waste
- Be pro-active by assisting co-workers
- Be familiar with all aspects and services of Sonoma Mission Inn and Spa
- Maintain extensive knowledge of menu, food preparation techniques
- Maintain extensive knowledge of wine, spirits, beer
- Maintain cleanliness of restaurant and service stations
- Serve from the cheese cart and maintain extensive knowledge of cheeses
- Other duties as assigned
- Side work duties