To be of service to our guests. Sell, deliver and account for products in the Pool Bar in a manner consistent with the Fairmont Sonoma Mission Inn standards
ESSENTAIL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.
- Consistently offer professional, friendly and engaging service
- Anticipate guest expectations
- Assist guests regarding menu items in an informative and helpful way
- Follow outlet policies, procedures and service standards
- Have full knowledge of beverage lists and promotions
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow all safety and sanitation policies when handling food and beverage
- Take food and beverage orders and deliver the correct order in a timely manner
- Turn in correct Micros paperwork with minimal errors
- Up-sell food and beverage items as well as sundry items related to the pool
- To be accountable for guest service and follow through
- Assist and support the other team members
- Maintain cleanliness of pool bar area
- Control cost and waste in the work area
- Perform other duties and/or fill in at other positions