We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Credit Manager. The Credit Manager reports to the Director of Finance and is responsible for the development, implementation, and management of the credit policies and procedures for Fairmont Southampton. This includes billing, evaluating and approving credit applications, setting credit limits, monitoring account activity, and collecting overdue payments. The Credit Manager also works closely with the hotel's sales and marketing team to ensure that the credit policy supports the hotel's business goals.
What you will be doing:
Credit Policy & Risk Management
- Develop, implement, and maintain the hotel’s credit policies and procedures in alignment with Accor standards.
- Evaluate and approve credit applications, including setting and reviewing customer credit limits.
- Conduct ongoing risk assessments to identify potential credit risks and recommend mitigation strategies.
- Ensure all credit decisions support the hotel’s financial goals and revenue strategies.
Accounts Receivable Management
- Oversee all city-ledger accounts, and ensure timely, accurate posting and reconciliation.
- Supervise and / or complete billing as needed.
- Monitor receivables aging reports and track outstanding balances.
- Lead follow-up for overdue accounts, coordinating with internal departments and external clients.
- Manage group, corporate, and event billing to ensure accurate invoicing and timely payment.
- Prepare month-end AR reports, bad-debt analysis, adjustments, and write-off recommendations.
- Supervise ‘House’ Accounts in PMS.
Collections & Dispute Resolution
- Conduct collection activities in a timely, professional, and guest-focused manner.
- Resolve billing discrepancies or disputes in collaboration with Front Office, Sales, Events, and Finance teams.
- Maintain detailed records of collection efforts and communications.
- Minimize bad-debt exposure through proactive follow-up and negotiation.
Reporting & Financial Analysis
- Prepare regular credit and AR performance reports for the Director of Finance.
- Provide analysis on aging, collection trends, credit exposure, and cash-flow impacts.
- Support forecasting, budgeting, and bad-debt provisioning as required.
- Ensure compliance with internal controls, audit requirements, and financial policies.
Cross-Department Collaboration
- Partner with Sales & Marketing, Events, and Front Office to structure appropriate credit arrangements for groups, conferences, and corporate clients.
- Provide training and guidance to operational teams on billing, credit procedures, and documentation requirements.
- Support the hotel’s revenue strategy through informed, responsible credit decisions.
Leadership & Team Management
- Lead and supervise the Credit / Accounts Receivable team, ensuring accuracy, efficiency, and adherence to standards.
- Provide coaching, performance management, and skills development for team members.
- Manage department resources and contribute to the Finance department’s overall goals.
- Promote a culture of accountability, service excellence, and continuous improvement.