Reporting to the Director of Housekeeping, the Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the entire Housekeeping, Laundry, Uniform Room and Health Club operation, and ensuring Guests receive the highest possible level of efficiency, services and comfort.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
- Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Opportunity to participate in our Leadership Incentive Program
- A competitive salary starting at $69,600 depending on your skills and experience.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Manage daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
- Ensure Fairmont Brand- and Forbes service standards are adhered to
- Address guest concerns and respond in a timely manner, logging and notifying departments as required
- Conduct regularly scheduled departmental meetings
- Oversee payroll, scheduling, inventory control, and supply ordering to ensure efficient department operations. Manage labor costs and departmental expenses responsibly
- Oversee the recruitment and training of all Housekeeping Colleagues as well as conducting room audit.
- Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
- Balance operational, administrative and Colleague needs
- Ensure workplace safety and compliance with sanitation policies.
- Report and follow up on necessary maintenance items to ensure optimal guest experiences.
- Follow all safety and sanitation policies
- Ensure employees are informed daily about priorities to personalize service
- Flexibility to work evenings weekends and holidays as required. Weekend coverage required.
- Other duties as assigned.