This position is responsible for the maintenance of all linen, uniforms and fabrics used in the hotel by guests and staff according to the Hotel’s standards.
Operate the hotel tailoring of all uniforms, hotel linen, curtain, carpets, upholstery, cushion and guest laundry an efficient and organised manner.
At all times, keeping updated on product knowledge of hotel and related activities.
Resolving guest complaints to the guest’s satisfaction within your level of authority.
Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
Abiding by the guidelines set out in the Heartiest Handbook.
Carrying out all tasks in line with hotel procedures and standards and product specifications.
Stitching (where applicable) of linen for all guest rooms and departments such as Restaurant, Gymnasium etc.
Collection of Tone linen uniform housekeeping and other departments.
Maintaining records of all stitching uniform, linen etc.
Maintaining par levels of all stocks, conducting stock takes and submitting requests for purchase of additional supplies.
Minor repairs to linen and uniforms are required.
Random check of linen and uniform is of consistent quality and meets hotel standard and Guest expectation
Operation of equipment including sewing machine and ironer in accordance with manufacturers’ recommendations and hotel procedures.
Prompt reporting of maintenance requirements for tailor room and follow up with Maintenance Department to ensure these are actioned.
Ensuring the daily maintenance of all equipment, such as clearing of sewing machine switching off machines when not in use.
Issue and recording of connector’s uniform and linen.
Ensuring the tailor room and adjacent storerooms remain tidy and organized at all times.
Ensure tailor room and uniform inventoried are maintain at all time.
Be punctual, efficient and courteous at all times with guest and fellow heartiest alike
Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.