Duty Manager

Take on an exciting leadership role at Novotel Sunshine Coast Resort, where each day presents new opportunities and challenges. As Duty Manager, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You’ll cultivate a culture of collaboration, growth, and genuine care - making a meaningful impact every day.

Responsibilities:

• Lead and support the Front Office team to deliver memorable guest experiences and manage guest check-in/check-out process.
• Develop team members to reach their full potential and maintain service excellence.
• Manage guest feedback with confidence, turning challenges into positive outcomes.
• Foster clear communication and strong collaboration across departments.
• Promote a safe, inclusive, and values-driven workplace culture.
• Support recruitment, onboarding, rostering, payroll and continuous team development.

If you're energised by people, thrive in fast-paced environments, and are committed to service excellence, we want to hear from you!