Assist and ensure that the setup of function room is in accordance to Banquet Event Order
Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives
Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event
Supervise the maintenance of service standards during banquet service operations
Respond to any demands or complaints from guests with tact, sincerity and promptly.
To keep Banquet Manager informed of incidents during or after the function.
Keep track of banquet service operating equipment to ensure par level for smooth operations
Handle requisition of items which require replacement
Attend all meetings and trainings as assigned by management
Ensure that all service and storage areas are kept safe, clean and locked
Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Plan the manning allocation/work assignment per Banquet event
Assist Banquet Manager in staff鈥檚 development, counselling and resolving staff conflict
Input weekly entry of Banquet staff overtime and allowances
Establish and maintain effective employee working relationship.