Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
- To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
- To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
- To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
- To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
- Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
- To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
- Reporting to the FO Manager.